AI agent that answers customers, processes refunds, and cancels orders — trained on your store in 5 minutes. Flat pricing. No per-ticket fees. No surprises.
Join 200+ Shopify merchants on the waitlist — no spam, ever.
of shoppers never get a response from e-commerce stores.
That's revenue walking out the door.
ActDesk AI doesn't just talk to your customers. It actually does things.
Install the app → ActDesk AI reads your products, policies, and FAQs automatically. First AI response in under 5 minutes.
Process refunds. Cancel orders. Update shipping addresses. Track packages. All through the Shopify API — not 'please email us.'
Set refund limits, require human approval above thresholds, restrict what the AI can do. You're always in control.
Simple questions use a fast, cheap model. Complex issues route to a more capable one. You get quality without waste.
Lightweight chat widget (<15KB) matches your store theme automatically. Loads lazily. No speed impact on your store.
When the AI isn't sure, it routes to you via email or Slack — with full conversation context. No customer left hanging.
Watch ActDesk AI look up an order, pull tracking info, and update a shipping address — no human needed.
No per-ticket fees. No per-resolution fees. No overages. Know exactly what you'll pay — this month, next month, during Black Friday.
One click from the Shopify App Store. OAuth handles the rest.
30 secondsProducts, policies, FAQs, shipping info — all auto-ingested via the Shopify API. No manual uploads.
2 minutesMax refund amount, approval thresholds, escalation rules. You decide what the AI can and can't do.
2 minutesAppears on your storefront instantly via Shopify theme extension. No code changes needed.
DoneLock in 30% off for life. Get priority access to the beta. Direct Slack channel with the founder. Shape the product roadmap.
Claim Your Spot →No credit card required to join the waitlist
Shopify Inbox is a chat widget with basic FAQ automation — it can't take actions like processing refunds or cancelling orders, and it has no ticket management. ActDesk AI is a full AI support agent that reads your store data, answers questions with real context, and takes real actions through the Shopify API.
You pay one monthly fee. That's it. No per-ticket charges. No per-AI-resolution fees. No overage fees. Whether your AI handles 50 conversations or 500, you pay the same amount. Compare this to Gorgias, where a single AI resolution costs $0.90 on top of your base plan.
Yes, ActDesk AI can process refunds, cancel orders, and update addresses through the official Shopify Admin API. But you set the guardrails: maximum refund amount, order age limits, and you can require human approval above any threshold you choose. Every action is logged with a full audit trail.
When you install the app, ActDesk AI automatically reads your product catalog, store policies (return, shipping, etc.), FAQ pages, and order data through the Shopify API. There's no manual knowledge base to build. It updates automatically when you change products or policies.
ActDesk AI detects uncertainty and escalates to you via email or Slack — with the full conversation context so you can pick up where the AI left off. The customer sees a message like 'I'm connecting you with our team, who will follow up shortly.'
The first 200 merchants who join the waitlist get 30% off their chosen plan — locked in for life. You also get priority beta access, a direct Slack channel with the founder, and input on the product roadmap. Once the 200 spots are filled, the offer closes.